2014 TiE50 Company Profile

  
Company: WalkMe Inc.
Location: 131 Steuart St, San Francisco, CA, USA - 94105
Website: http://www.walkme.com
 

Overview:

Remember the world before GPS technology? Imagine a beautiful online user experience in which everyone knew what to do next. No confusion, No extensive training or onboarding, No hesitation or errors, No frustration, No requests for help desk assistance, No time wasted. Now imagine what impact it will have on business: increased sales, reduced customer support and heightened loyalty, and shorter employee training that truly sticks.

WalkMe™ - the Enterprise Class Guidance and Engagement Platform – provides a cloud-based platform which enables any business to simplify the online experience and eliminate user confusion. Think of it like a GPS, but instead of giving driving directions, WalkMe™ guides users every step of the way to successfully complete their online tasks. 
 
The WalkMe™ platform is designed to help enterprise professionals – customer service managers, user experience managers, training professionals, SaaS providers and sales managers – guide and engage prospects, customers, employees and partners through any online experience.

WalkMe™ is used by enterprises from a wide range of industries and verticals, including banks & financial services, telecom TV & internet, e-Commerce, software providers, healthcare service providers, travel hospitality & tourism, and more. These companies including Adobe, Amazon Web Services, Cisco, Citrix, Stanley Black&Decker, US Foods, Bank of Montreal and Kimberly-Clark, to name just a few. 

These enterprises use WalkMe™ to increase sales and conversion rates, boost UX, reduce customer support costs, and improve employee productivity. Comprehensive step-by-step guidance, delivered through a sequence of tip balloons, is delivered at the moment of need, without requiring the user to leave the screen, to watch video tutorials or to read tedious manuals or FAQ pages. These balloons help users act, react and progress through their online experience.

In addition, WalkMe™’s human-like algorithm delivers contextual guidance, so that the right people receive the right guidance - specific to each user’s role, tasks, actions and device. Guidance is provided onscreen, on-demand and in real-time. WalkMe™ accurately adapts to any screen size and resolution. All of this is accomplished without any changes or integration to the underlying software. Using WalkMe™ does not require download, integration or modification to any website, or any prior technical knowledge. 

With enhanced features, including engagement optimization, contextual promotions, advanced cross-selling capabilities, and advanced analytics, the platform helps enterprises eliminate online confusion, while at the same time increase efficiency and reduce costs. 

WalkMe™ works for any website (with a username & password) or software. Several leading enterprises use WalkMe to help simplify user of their internal software platform, including CRM, ERP, HCM and collaboration software. 

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